03 April 2007

UniChem Statement Regarding Success of Pfizer Direct to Pharmacy Distribution

As Pfizer’s Direct to Pharmacy (DTP) model enters its fifth week, UniChem is delighted to report that over 98% of the dispensing market has now signed up to order and receive Pfizer prescription medicines through UniChem.

UniChem is also pleased to report excellent service levels on Pfizer prescription medicines, in excess of 99%.

As Pfizer’s appointed logistics service provider, UniChem is responsible for the order taking and delivery of Pfizer prescription medicines to all pharmacists, hospitals and dispensing doctors across the UK. It has been activating a significant number of Pfizer-only accounts in the weeks following the launch and believes that every dispensing point in the UK will have opened an account in the coming weeks.

David Griffiths, Operations Director comments: “We are delighted with the progress made so far. In preparation for the launch, we up-scaled our operation to enable us to serve 9,500 new customers. A significant amount of hard work has been put in by employees across the business to ensure that we can maintain this excellent level of service as the demand for Pfizer medicines under DTP increases.

“We continue to resolve a small number of specific customer issues at a local level and to monitor the arrangements in order to make additional improvements wherever possible. We have already started to receive some very positive feedback from customers regarding the service we are providing and we remain absolutely committed to demonstrating our capabilities under these new arrangements.”

For more information please contact:
Helena Bate, Communications Manager: 0208 974 4044